Technical Support Engineer (2nd shift 3-11pm)

Waltham, Massachusetts, United States · IT/Systems/Networking


About us

If you ever wanted to be on the ground floor of a well-funded, rapidly growing startup that is disrupting a $1.5T market — now’s the time! Join our team at Takeoff Technologies. Our automated grocery fulfillment system, coupled with our end-to-end technology solution, is helping grocers thrive in an online grocery market.

About the role

Takeoff is seeking a proactive, talented technical support engineer looking to make an impact on supporting our clients in an emerging technology space. The Tech Support Engineer will play a critical role in supporting the operations and contributing to the continuous improvement of our technology solution. You will play an integral role working with customers, partners and other Takeoff team members in triaging and monitoring technical support issues. The ideal candidate must have the ability to blend their technical skills, troubleshooting, customer focus, and communication skills to appropriately manage the day to day interactions with our support customers.

This is exciting because you will:

What you bring to the table:

Why you’ll love working at Takeoff

We're a successful, rapidly-growing startup with an entrepreneurial vibe

We’re disrupting the eGrocery industry with our innovative business model

We're passionate about what we do and get to be creative on a daily basis

You’ll work with a smart, experienced leadership team that wants to do it right, and is open to new ideas

We believe in autonomy, and reward those who take initiative

We offer competitive salaries and comprehensive health benefits

We have fun

What we offer

Here at Takeoff, we offer a competitive salary, health, dental and vision plans, flexible paid time off, and a fun and supportive company culture! Some of our other benefits include:

Fully stocked kitchen and daily catered lunches, Gym membership, Free Parking, Beautiful, well-lit, open office space

Plenty of exciting travel opportunities

Our culture revolves around our core values of respect, initiative, collaboration, adaptability, and diversity. As people, we value hard work, but we balance it with socializing as a team, respecting our time outside of work, and appreciating our coworkers’ unique walks of life.

Takeoff is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Learn more at

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